Custom Service Policy

Introduction

· AuraLivin, a brand by Balaji Home Decor Pvt. Ltd., offers Custom Service to provide personalized and made-to-order products that meet the unique preferences of our customers.

· By requesting a custom order, you agree to the terms outlined in this Custom Service Policy.

Scope of Customization

· Customization may include size alterations, choice of materials (marble, wood, metal, etc.), finishes, polish, textures, or engravings.

· Requests for entirely new designs will be reviewed on a case-by-case basis, subject to feasibility and design approval.

Order Process

· Customers must share detailed requirements with our team via email or consultation before placing a custom order.

· Once specifications are confirmed, we will provide a quotation and estimated delivery timeline.

· An advance payment (percentage of the order value) may be required before processing begins.

Pricing & Payment

· Custom orders are priced based on materials, design complexity, and labor requirements.

· All payments must be completed as per the agreed payment schedule.

· Custom orders are non-refundable once production has begun.

Delivery Timelines

· Custom products may take longer than standard catalog items due to design and production requirements.

· Estimated timelines will be communicated before order confirmation.

Returns & Cancellations

· Custom-made or personalized products are strictly non-returnable and non-exchangeable.

· Cancellations are not allowed once production has started.

· In case of manufacturing defects or transit damage, we will offer repair or replacement on a case-by-case basis.

Intellectual Property

· All designs created for custom orders remain the intellectual property of Balaji Home Decor Pvt. Ltd., unless otherwise agreed in writing.

· We may retain the right to showcase custom work in our portfolio or future collections.

Contact Information

· For inquiries or to request a custom service, please contact: support@auralivin.com