Frequently Asked Questions (FAQs) – AuraLivin

What is AuraLivin?

AuraLivin is a luxury home décor and furniture brand by Balaji Home Decor Pvt. Ltd., offering premium products made from marble, wood, metal, and mixed materials.

Where can I buy AuraLivin products?

You can shop our collection directly on our official website www.auralivin.com.

Do you offer product customization?

Yes! We provide Custom Service where you can request custom sizes, finishes, materials, or engravings. Custom orders may take longer and are non-returnable.

What are your shipping timelines?

Orders are usually processed within 1–3 business days. Delivery within India takes 5–10 business days after dispatch. Currently, we only ship within India.

What are the shipping charges?

Shipping charges (if applicable) are displayed at checkout. We may also offer free shipping on select products or during promotions.

Do you accept returns?

Returns are accepted only if the product is defective, damaged in transit, or incorrect. You must notify us within 48 hours of delivery with photos/videos. Custom orders are non-returnable.

How do I track my order?

Once your order is dispatched, we’ll send you a tracking ID via email/SMS so you can track your delivery in real time.

What payment methods do you accept?

We accept secure online payments via credit/debit cards, UPI, net banking, and digital wallets.

Are my payment details safe?

Yes. We use secure, encrypted payment gateways and do not store your card details.

How do I contact customer support?

You can reach us at: Support@Auralivin.com