Refund policy

Return & Refund Policy

Last Updated: 10 August 2025

· AuraLivi is committed to ensuring customer satisfaction with every purchase.

· This Return & Refund Policy outlines the terms and conditions for product returns, exchanges, and refunds.

· Returns are accepted only in the following cases:

· - Product is damaged or defective upon delivery.

· - Product received is incorrect or does not match the order placed.

· Customers must notify us within 48 hours of receiving the product with clear images or videos as proof.

· The product must be unused, in its original condition, and with all tags, packaging, and accessories.

· Custom-made or personalized products.

· Products purchased during clearance or final sale events.

· Products damaged due to misuse, neglect, or improper handling after delivery.

· To initiate a return, customers must contact us at balajioverseas9@gmail.com with order details and proof of issue.

· Once approved, we will arrange for the product pickup or guide the customer on the return shipping process.

· Products must be securely packed to avoid damage during return transit.

· Refunds will be issued to the original payment method within 7–10 business days after inspection of the returned product.

· Shipping charges, if any, are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

· In case of COD orders, refunds will be processed via bank transfer.

· Subject to product availability, customers may request an exchange instead of a refund for eligible returns.

· Exchanges are not available for custom-made or personalized items.

· Orders can be cancelled within 24 hours of placement if they have not been processed or dispatched.

· Custom or personalized orders cannot be cancelled once production has started.

· For return, refund, or exchange requests, please contact:

· Email: support@auralivin.com