Shipping policy
Shipping Policy
Last Updated: [Insert Date]
General
AuraLivin, a brand by Balaji Home Decor Pvt. Ltd., is committed to delivering your products safely and on time. This Shipping Policy explains the terms and conditions related to product shipping and delivery.
Order Processing
-
Orders are processed within 1–3 business days after confirmation.
-
You will receive an Order Confirmation Email/SMS with your purchase details once the order is placed.
Delivery Timelines
-
Estimated delivery within India is 5–10 business days from dispatch.
-
Delivery times may vary based on location, product availability, or unforeseen logistics issues.
Shipping Charges
-
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
-
Free shipping may be offered during promotions or on orders above a certain value.
Delivery Partners
-
We work with reputed courier and logistics partners to ensure safe and timely delivery.
-
Once shipped, you will receive tracking details via email/SMS to monitor your order.
Risk of Loss
-
All items purchased are made pursuant to a shipment contract.
-
Risk of loss and title for products pass to the customer upon delivery.
Incorrect Address & Failed Delivery
-
Customers must provide accurate shipping details when placing an order.
-
If an incorrect address is provided and the product is returned, re-delivery charges may apply.
-
Failed deliveries due to customer unavailability may also incur additional delivery charges.
International Shipping
-
Currently, AuraLivin ships only within India.
-
International shipping may be introduced in the future and will be updated in this policy.
Delays in Delivery
-
We are not responsible for delays caused by unforeseen circumstances such as natural disasters, strikes, lockdowns, or courier delays.
-
In such cases, customers will be informed of the updated delivery status.
Contact Information
For any queries regarding shipping, please contact:
Email: support@auralivin.com
